Returns & Refunds Policy - Stealmod Furniture

Stealmod offers a 30 day return policy with no restocking fee.

We are proud to represent modern design from world-class manufacturers. We also recognize that not every order will be a perfect fit.

Stealmod provides a 30 day return allowance for all products with no restocking fee. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a refund or exchange less Stealmod's shipping cost for sending the item to you. Additionally, customer pays return shipping unless otherwise verified with a customer representative.

Please review our policy for an understanding of how to file your returns and what to expect.

How Do I Return an Item?

Important Notes:

All returned items must be in new/original condition in which received unless returning a damaged. Merchandise that has been reported as perfect condition by the customer before return will be charged if item is received damaged.
If merchandise is received damaged, please notify your delivery person of the damage. They will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within three business days to report damage and to receive a return authorization.
A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.

All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Stealmod is not responsible for any items that are discarded by the customer.

Shipping costs incurred by Stealmod are non-refundable unless otherwise verified with a customer representative.

Once a return is received at the Stealmod Furniture facility, the merchandise will be inspected to make sure all of the above conditions are met. After inspection, Stealmod Furniture will issue the refund less any shipping charges and taxes. Any added shipping charges such as expedited shipping, special day, or special requests will not be refunded. The complete process may take two weeks.

Custom Orders
Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.

Order Cancellation
Please email [email protected] to send a cancellation request. All cancellations must be confirmed in writing by Stealmod Furniture, and an order or product is not cancelled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email [email protected] AND follow up with a phone call during business hours (8-8 EST). We will make every effort to accommodate cancellation requests but unfortunately sometimes this isn't possible and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.

Damages
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 7 days of receipt. Damage claims cannot be filed after 7 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:

Email several pictures of the damaged merchandise to [email protected]
Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
In your message, please note your order number and contact information. A prepaid label will be prepared and emailed to you upon approval.
We will work to send your a replacement product.

After you have filed a claim with our team, we will strive to respond within a single business day. From time to time it may take a little longer. We may ask for additional media, such as, but not limited to, a video or additional photos to help us make a damage claim with our manufacturer/shipping partner. After approval, we will email you a PDF return label or help to arrange the pickup of larger freight products. You may opt to return the item yourself, but you will not be able to take advantage of our shipping discounts. If you choose to do so, then we will still deduct the cost of outbound shipping, because all returns are considered remorse.

Changes to Terms and Conditions to the website
www.shopstealmodfurniture.com reserves the right to modify or change the terms of use of this site with or without notification.